WaridInstagram DM inbox
Every Instagram DM, in one inbox your team shares.
No more passing one phone around or sharing the account password. Each DM to your business account arrives in Warid, where a teammate picks it up and everyone can see who's replying.
LinaIs size M still available?2h left
YusufLoved the new drop ❤️20h left
SaraDo you ship to Basra?5 days left
Noor is in this chatWhat you get
Instagram DMs, sorted out
Assign DMs
Give a chat to a teammate in one click. When the AI hands a customer over, the chat goes to whoever has the fewest open chats.
One person per chat
While someone is replying, the chat is theirs. Everyone else sees who's in it, so the customer never gets two answers.
Up to 7 days to reply
Reply freely for 24 hours. After that a teammate can still answer for 7 days, and every chat shows the time left.
Notes and tags
Leave notes on a customer that only your team sees, and tag chats so you can find them later.
Photos, hearts and voice
See the photos customers send and their hearts as ❤️, and send voice notes Instagram can play.
All channels together
Instagram DMs sit next to your WhatsApp and Messenger chats, with a filter for each channel.
How it works
Up and running in three steps
- 1
Connect Instagram
Click Connect Instagram, log in with Facebook and pick your professional account.
- 2
Invite your team
Send each teammate their own invite link and pick their role.
- 3
Start replying
New DMs arrive in real time. Assign them, reply, and close them when they're done.
Questions
Asked often
No. You log in with Facebook and choose which account to connect. Each teammate signs in to Warid with their own account.
Instagram lets a business reply for 24 hours after the customer's last message, or for 7 days when a person writes the reply. After that the customer needs to message you first.
Yes. Every reply in the chat shows who sent it, and replies from the AI are marked as AI.
Yes. The dashboard works on phones too, with full-screen chats and a tab bar at the bottom.
Your customers are already writing.
Give your team one calm place to answer them, and an assistant that never sleeps.
Start free$5 of free credit. No card needed.