How many teammates can use one number?

As many as you invite. There's no fee per seat: your team's replies are free, and you only pay for customers the AI or a campaign talks to.

What happens if two people open the same chat?

The first one in holds the chat. Everyone else sees their name in place of the reply box, so the customer never gets two answers.

Can we still message a customer after 24 hours?

Yes, with a message template approved by Meta. Warid shows the time left on every chat, and once the window closes you reply with a template.

Does it work on a phone?

Yes. The dashboard works on phones too, with full-screen chats and a tab bar at the bottom.

WhatsApp team inbox

One WhatsApp number. Your whole team on it.

Stop passing one phone around. Every chat on your business number lands in a shared inbox, where a teammate picks it up and everyone can see who's replying, so no customer gets two answers.

Start freeOfficial WhatsApp Business Platform

Inbox Reply first

SaraIs the blue one back in stock?1h left
OmarCan I change my delivery address?6h left
ZainabReceived it, thank you!19h left

Prefers delivery after 5 pm

Noor is in this chat

Assigned to Noor

What you get

Built for a team, not a single phone

Assign every chat
Give a chat to a teammate in one click. When the AI hands a customer over, the chat goes to whoever has the fewest open chats.
One person per chat
While someone is replying, the chat is theirs. Everyone else sees who's in it, and an owner or admin can take over if needed.
Never miss the 24 hours
Every chat shows how long you have left to reply freely, and Reply first puts the ones about to close at the top.
Notes and tags
Leave notes on a customer that only your team sees, and tag chats so you can find them or send them a campaign later.
A role for everyone
Owners and admins run the workspace, agents reply, and viewers can only read. Everyone signs in with their own account.
Undo a typo
Replies wait five seconds before they go out, with an Undo button in case you spot a mistake.

How it works

Up and running in three steps

1
Connect your number
Log in with Facebook and choose your WhatsApp Business account and number.
2
Invite your team
Send each teammate their own invite link and pick their role.
3
Start replying
New chats arrive in real time. Assign them, reply, and close them when they're done.

Questions

Asked often

As many as you invite. There's no fee per seat: your team's replies are free, and you only pay for customers the AI or a campaign talks to.
The first one in holds the chat. Everyone else sees their name in place of the reply box, so the customer never gets two answers.
Yes, with a message template approved by Meta. Warid shows the time left on every chat, and once the window closes you reply with a template.
Yes. The dashboard works on phones too, with full-screen chats and a tab bar at the bottom.